Care & Maintenance

Our rugs are handcrafted to give you extended beautiful years of use. Treatment of spills, regular vacuuming and the rotation of any rugs in high traffic or sunlit areas will extend their life. Listed below are tips and advice on your rug care. We also offer professional rug cleaning services with free pickup and delivery!

Vacuuming Your Rug

To ensure the life span of your rug, please vacuum your rug on a regular basis as shedding and loose fibers will occur with a new rug. Our experts do not recommend using rotating or brush head vacuum cleaners on our rugs. Even with regular vacuuming and careful use, you may find dirt and debris build up within your rug. It is possible to refresh your rug with gentle treatment or professional rug cleaning.

Treating Gradual Build Up of Dirt

Even with regular basis vacuuming and careful use, it is possible you will find dirt and debris build up in your rug. It is possible to refresh your rug with a gentle treatment.

Dry Soiling

Sand, grit, dust, clothing fibers, skin flakes, and hair are examples of dry particle soils. Most of these will be removed with regular vacuuming. For those that remain deep within the fibers, a thorough vacuuming should remove them and restore the original beauty of your rug. Do this 2-3 times each year on a dry day when the humidity is low. Natural fibers tend to absorb moisture in from the air, which can bind dry soils to your rug.

Vacuum the front of the rug, then turn it over and vacuum the reverse. You may find some dirt loosens from the weave as the rug bends. Turn the rug over and vacuum the front again. To ensure even wear and minimize the natural fading that occurs from sunlight, rotate your rug end-to-end when repositioning.

Oil Based Soiling

Build-up of oily soils can result in your rug looking dull and gray, despite regular vacuuming. Pollution, cooking fumes, sweaty feet and road grime are examples of this type of soiling, which is resistant to cleaning with water alone.

To clean this type of build-up, use a gentle, WoolSafe Approved treatment.

Water Soluble Soiling

Some soils, such as mud, salt, and sugary drinks, are water soluble and only need water to release the particles from the rug. To treat these, vacuum to remove any dry particles. Wet the stain with lukewarm water, then treat as for water-based spills. Once dry, vacuum again.

Rug Care

To ensure proper wear of your handmade rug, rotate rugs from end to end or place them in different parts of the house to share the wear.

Direct sunlight and heat sources such as gas heaters and fireplaces can cause the natural fibers to dry out and fade. Position your handmade rug away from them.

Reduce bacteria build-up with sunlight and kill any moth eggs naturally. Every few months, turn your rug over and place it in the sun for an hour. Vacuum the back of your rug before repositioning.

Keep your handmade rugs dry and out of dark places, such as tucked tightly under lounge suites or furniture. Some insect larvae eat proteins as wool and adult moths, will lay their eggs in dark, damp, and warm spaces.

Clean the hardwood floors under your handmade rugs regularly with microfiber mops and water only (no detergents), or a steam mop if appropriate. Detergent and soap residues can become sticky and collect other dirt, which is then walked onto your rug. By keeping your hard floors clean, your rug will stay cleaner for longer.

Move rugs a few centimeters every month to soften any fading on carpet or wood floors underneath. When a handmade rug is eventually moved from the room, the fading on the floor will be graduated and less noticeable.

Rug Protection Treatment

An optional rug protection treatment is available for your rug and this can be applied after delivery at your home or premises. This will help to increase its life and provide protection against stains, mold, mildew and sun fade.

Fiber ProTector is an environmentally friendly treatment that can be used on all types of natural and synthetic fibers. Independently laboratory tested, it is the only WoolSafe Enviroseal Approved textile sealant and will not change the color or texture of the rug.

Non-toxic, non-allergenic and biodegradable, Fiber ProTector has no lasting smell and does not give off VOCs (volatile organic compounds). The treatment is ideal for rugs in residential or commercial settings.